Howard K. from Los Angeles, CA on 9/12/2011 and their testimonial is:
"Last year, One Stop did a lot of work on my car including the replacement of a large part of my air conditioning system. The work included, at the time, a 12 month12,000 mile warranty. Fast forward 10 months and 14,000 miles later and the air conditioning stopped working on one of the hottest days of the year at the beginning of September! Assuming it would be an easy fix, I took the car to a service station close to my work. I hoped it would just need freon or a screw came off or something else automobile repair-y. Instead, I was told the car needed a new compressor, condensor, and expansion valve to the tune of about a thousand bucks. Arghhhhhhh!!!! I couldn't afford it so got my car and drove away feeling very bummed out.Because I have the worst memory in the world I couldn't completely remember exactly when One Stop had done the work on my car. Their website said they had a 24 month24K mile warranty. It took me about an hour to find the receipt at home and was distraught to see that it was out of warranty. Like I said, at the time I had the repairs done, it was a 1212 warranty. Since I had nothing to lose I decided to call One Stop anyway.So the following morning I called them and spoke to Narciso. Without batting an eyelash, he told me it was under warranty meaning they were honoring a warranty I didn't even have. Instead, they were honoring the warranty for current repairs. They found that the car needed the same repairs as the service station had reported to me. In addition to honoring a warranty that they didn't have to, they picked up the cost of the car rental. Their customer service is impeccable and they were in close contact with me to keep me up to date on progress of the repair. One Stop may be more expensive than other auto repair shops, but you definitely get what you pay for."